Customer Service/Accounts Administrator

Customer Service/Accounts Administrator

Team: Client Services
Location: Cromer, NSW
Job Type: Full-Time

30 – 40 hours over 5 days
Onboarding program and ongoing development
Temp to permanent

We are looking for energetic and organised individuals, who understand the importance of providing excellent customer service, to join our team.

About the Role

Proactively handle customer enquiries (phone, web, and email)
Schedule customer appointments and manage the team calendar
Enter work orders into the system
Basic quoting and invoicing
Customer and supplier calls to follow up on jobs and orders
Accounts administration
Adhoc tasks as required

Skills & Experience

Extensive customer service experience in a fast-paced environment
Excellent customer communication skills (over the phone and in email/chat)
High levels of computer literacy and processing speeds
Strong attention to detail and accuracy of data entry
Knowledge of Xero
Experience with AroFlo, Simpro, or similar an advantage (training will be provided)
Previous experience with construction trade businesses (desired)

About You

You are reliable; you own your commitments and deliver on what you say you will
You seek excellence in everything you do
You are a dedicated team player
You prioritise and plan work activities as to use time efficiently
You are confident and enjoy speaking on the phone