Customer Service | Scheduling | Administration

Team: Client Services
Location: Blended
Job Type: Full-Time

  • Blended work from home/office*
  • 30 – 40 hours over 5 days
  • Onboarding program and ongoing development
  • Temp to permanent

We are looking for energetic and organised individuals, who understand the importance of providing excellent customer service, to join our team.

About the Role

  • Proactively handle customer enquiries (phone, web, and email)
  • Schedule customer appointments and manage the team calendar
  • Enter work orders into the system
  • Basic quoting and invoicing
  • Customer and supplier calls to follow up on jobs and orders
  • General customer service and administration duties

Skills & Experience

  • Extensive customer service experience in a fast-paced environment
  • Excellent customer communication skills (over the phone and in email/chat)
  • High levels of computer literacy and processing speeds
  • Extreme attention to detail and accuracy of data entry
  • Knowledge of Xero
  • Experience with Aroflo, Simpro, or similar an advantage (training will be provided)
  • Previous experience with construction trade businesses (desired)

About You

  • You are reliable; you own your commitments and deliver on what you say you will
  • You seek excellence in everything you do
  • You are a dedicated team player
  • You prioritise and plan work activities as to use time efficiently
  • You are confident and enjoy speaking on the phone
 
* Home office set up and minimum Internet speed of 50mps + upload/download

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